Our equipment is working with experts representing our region to provide you with a packaging system that suits your individual needs. Our goal is 100% customer satisfaction. Whenever you need us, our customer support team can provide you with the answers you need. Our customer service and technical staff as well as our road quality control team, every day for our engineering department and industry to bring you the best solution. In the United States (Atlanta, North Carolina and Arkansas), the strategic deployment plan in Brazil, the workshop and more than 200 partners in Canada network partners, close to our customers. High quality customer service teams, sales representatives and equipment expertise, providing technical staff on-site services and additional internal support to solution-oriented engineers who are ready to respond to any challenging packaging, the organization will put in front and Center Customer Service! Non-proprietary components. Our dealer can provide a full range of replacement parts. We strongly recommend that our customers receive replacement parts from us because we benefit from bulk discounts and you may need to obtain the appropriate expertise components. On the other hand, for your convenience, you can also get replacement parts from the spare source because the parts are non-proprietary. Each machine is equipped with the following documents: Automatic machine: complete and detailed print manual, including user manual, electrical schematic, mechanical drawings and machine program CD. Semi-automatic: complete and detailed printed manuals, including user manuals, electrical schematics and mechanical drawings. Manual can be found on the inner or outer surface of the housing, under the stretched film covering the housing. For wvl-100 type, the door inside the manual car. If for some reason you need a new manual, just do the following: Contact your dealer. If you have not found a dealer, please contact your local sales representative and he will be happy to provide you with the coordinates.